Returns
We want to make sure you are as pleased as we are with your Giraffion purchases. We offer free returns. If you are not happy with your purchase, you can return it for a full refund within 30 days of purchase, as long as it is unused and in its original packing.
Direct exchanges are not available at Giraffion. Please return the items for a full refund and place a new order for the desired item(s) as soon as possible.
- Make sure the backpack is returned in its original condition, with all tags and packaging.
- Click REQUEST A REFUND below and enter your order number and email.
- Select the item you are returning and request a refund.
- Print your return label and mail back the backpack.
- Once received, please allow up to 15 business days to receive your refund back to your original payment method.
More Info
What is your return and refund policy?
- We offer free returns in the USA.
- We will pay for shipping.
- You can return it for a full refund within 30 days of delivery date.
We are happy to accept returns that are in brand new, original condition packed in their original packaging within 30 days of their delivery date.
Direct exchanges are not available at Giraffion.
Please return the items for a full refund and place a new order for the desired item(s) as soon as possible.
Returns that are damaged will not be accepted.
Requests submitted after a 30-day period will not be accepted.
How do I return my Giraffion Backpack?
Before sending back your backpack to us please make sure it is undamaged, unaltered, in its original packaging.
To initiate your return, you will just need your order number and email to make the request.
Once you follow the instructions on the refund portal, you will be provided with a prepaid return shipping label you can use to send your backpack back to us.
When will I receive my refund?
Once we receive your backpack back at our warehouse, we'll inspect the condition of your package. When its conditions are approved, we will issue your refund.
We will process this back onto your original payment method on file, as we’re unable to refund on any other method than the one you entered during check out.
Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement.
After your package arrives, please kindly allow 7-10 business days to process your returning item(s).
How do I cancel my order?
To cancel your order, please contact our Support Team at the bottom of the page by clicking on support@giraffion.com so we can process the cancellation request.
Please note that due to the quick nature of order fulfillments by our warehouse, there may be a chance that we will be unable to cancel your order.